Clay Richardson
Principal Analyst, Forrester Research

Clay Richardson serves Enterprise Archi- tecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies.

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Clay delivers strategic guidance to professionals seeking to improve collaborative, operational, and customer-facing business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify rapid Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.